Senior Account Manager

Fiserv

Senior Account Manager supporting Fiserv’s fintech and payments clients in the Tampa area. Managing operational relationships, solution utilization, reporting, and critical account initiatives.

Posted 8/14/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational and technical relationship management skills, ensuring compliance with legal and contractual obligations while delivering quality support and services. Proficient in customer service, project management, and enterprise problem resolution.

Highest-signal resume keywords

Customer Service ExperienceProject Management ExperienceOperational Relationship ManagementProblem Prevention and ResolutionCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ReportingProcess ImprovementStandard Operating ProceduresIncident ResponseDecision Making

Soft Skills

Good JudgmentIndependent Decision Making

Industry Keywords

Client Environment UnderstandingAccount Plan ExecutionQuality DeliveryAdministrative DutiesIndustry Trends Awareness

About the role

Key responsibilities & impact

Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out the account plan
Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
Provide various levels of reporting on accomplishments and in-process activities
Influence and work cross-functionally on critical initiatives, including incident response, process improvement, and developing/maintaining standard operating procedures
Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations
Ensure quality delivery and maintenance support of all products and services for the assigned client
Manage and develop operational relationships with the client
Understand the client’s business, goals, strategies, industry trends, and directions

Requirements

What you’ll need

High School Diploma or equivalent experience
3+ years’ experience in customer service
Ability to travel up to 20%
This role must be local to the area and willing to travel within that geography
Bachelor’s degree (preferred)
Project Management experience (preferred)
Enterprise problem prevention and resolution experience (preferred)
Ability to make independent decisions, exercise good judgment, and manage complex issues (preferred)

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodation available during the application and hiring process