Cybersecurity Technology Operations Engineer

Fiserv

Cybersecurity operations engineer running, monitoring, and recovering enterprise security platforms. Supporting reliable fintech and payments infrastructure through ITSM workflows, observability, and automation.

Posted 8/5/2026full-timeColumbus • New Jersey, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $109,000 - $182,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cybersecurity operations, incident response, and system administration, with a strong focus on monitoring, troubleshooting, and recovery processes. Proficient in utilizing ITSM tools and automation techniques to enhance operational efficiency and service health.

Highest-signal resume keywords

Cybersecurity OperationsIncident ResponseITSM ToolsMonitoring and ObservabilityTroubleshooting and Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationOperating-System PatchingBatch/Job MonitoringAutomation ScriptingDisaster Recovery ProceduresService Validation ManagementCloud EnvironmentsSRE Golden SignalsHTTP/API Test CreationJob Dependencies

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAnalytical Skills

Tools & Technologies

ServiceNowJiraSplunkDynatraceCloudWatchGrafanaPowerShellPythonBashAnsible

Industry Keywords

CybersecurityEnterprise-Level SupportInfrastructure OperationsSaaS PlatformsOperational MetricsMonitoring CoverageService Health VisibilityChange ManagementEscalation ProcessesRequest Fulfillment

Tech Stack

Tools & technologies

AnsibleCloudCyber SecurityDNSGrafanaITSMLinuxPythonServiceNowSplunkTerraformUnix

About the role

Key responsibilities & impact

Support production cybersecurity platforms and services through incident response, request fulfillment, change execution, health checks, recovery actions, failover support, and standard operational tasks
Triage emails, alerts, ServiceNow incidents, requests, Jira items, request queues, and operational communications
Monitor systems, applications, platforms, services, and batch jobs for availability, performance, latency, traffic, errors, saturation, certificate validity, job completion, job failure, and other service health indicators
Execute approved troubleshooting procedures, recovery actions, service restarts, job validations, operating-system and platform patch validations, disaster recovery runbook steps, failover procedures, and post-change checks
Support incident, problem, change, request, service-account, and escalation processes by documenting actions, outcomes, ownership, and follow-up commitments
Improve monitoring coverage, alert quality, service health visibility, synthetic monitoring, and operational metrics using SRE-aligned practices
Strengthen runbooks, SOPs, recovery procedures, disaster recovery guidance, and repeatable support processes
Identify recurring issues, monitoring gaps, failed recoveries, job failures, and process inefficiencies, then lead permanent fixes or automation improvements

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related field, or equivalent education, related experience, and/or military experience
2+ years of experience in enterprise-level support, cybersecurity operations, system administration, SaaS platforms, cloud environments, infrastructure operations, platform monitoring, operating-system patching, batch/job monitoring, or production support
Experience with ITSM tools and workflows, including incident, problem, change, request, request queue, escalation, and service validation management
Strong troubleshooting and analytical skills, including assessing alerts, gathering evidence, identifying impact, executing standard recovery steps, validating completion, and escalating appropriately
Strong written and verbal communication skills, including clearly documenting technical findings, risks, decisions, actions, outcomes, and follow-up items
Experience with monitoring and observability concepts such as SRE Golden Signals, HTTP/API test creation, synthetic monitoring, validation logic, content assertions, dashboards, alert thresholds, event correlation, alert tuning, and incident automation
Familiarity with ServiceNow, Jira, Moogsoft, Splunk, Dynatrace, ThousandEyes, CloudWatch, Grafana, Tanium, scheduler tools, or similar platforms
Working knowledge of Windows Server, Active Directory, DNS, Linux/Unix concepts, web services, cloud or hybrid infrastructure, networking, TLS/SSL certificates, certificate management, API troubleshooting, batch scheduling, and job dependencies
Familiarity with automation, scripting, synthetic script development, or automated validation concepts using PowerShell, Python, Bash, Terraform, Ansible, CI/CD pipelines, or automated recovery workflows
Valid and unrestricted U.S. work authorization required; candidates requiring sponsorship now or in the future will not be considered

Benefits

Comp & perks

Annual incentive opportunity, potentially delivered as a mix of cash bonus and equity awards
Approximately 10% travel off-site or to other office locations
Reasonable accommodation available during the application and hiring process
In-person onboarding and office collaboration experience