Process Transformation Lead, AI & Automation

Fiserv

Process Transformation Lead at Fiserv optimizing banking processes using AI and automation. Evaluating business processes to enhance efficiency and standardization in software implementations.

Posted 7/23/2026full-timeLincoln • New Jersey, New York • 🇺🇸 United StatesSenior💰 $75,000 - $129,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process analysis and operational workflow design, with a strong focus on AI and automation integration to enhance productivity and quality in software implementation. Proven ability to translate complex business needs into actionable technical requirements and recommendations.

Highest-signal resume keywords

Business Process AnalysisProcess MappingAI/Automation ConceptsSoftware Implementation LifecyclesAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingOperational Workflow DesignAI IntegrationUse Case DevelopmentKPI DefinitionROI AssessmentDocumentation CreationProblem Statement TranslationWorkflow AutomationProcess Improvement

Soft Skills

Excellent CommunicationInfluencing SkillsCollaborative TeamworkStructured Problem-SolvingAnalytical Thinking

Tools & Technologies

AI CopilotsChatbotsWorkflow Automation ToolsProcess Mapping SoftwareDocumentation Tools

Industry Keywords

Financial ServicesEnterprise Level ServicesProcess MaturityImplementation Delivery QualityOperational Efficiency

About the role

Key responsibilities & impact

Conduct comprehensive reviews of existing processes used by software implementation teams for banking‑related products.
Map current‑state workflows (people, tools, dependencies, documentation, data inputs/outputs).
Identify inefficiencies, redundancies, bottlenecks, and high‑effort tasks that are strong candidates for AI augmentation or automation.
Evaluate process maturity and readiness for modernization.
Translate complex operational challenges into clear problem statements and improvement recommendations.
Assess where AI (copilots/agents, chatbots, workflow automation) can improve productivity, reduce manual effort, and enhance implementation delivery quality.
Develop well-formed use cases (problem statement, current-state pain, target-state workflow, assumptions, risks) and define expected value (time saved, quality lift, cycle-time reduction).
Partner with technical AI/engineering teams (platform owners, automation COEs, Copilot enablement) to validate feasibility, define solution options, and sequence delivery.
Present findings and recommendations to leaders in Delivery, Product, and Operations.
Collaborate closely with implementation managers, SMEs, and process owners to secure alignment and prioritization.
Create clear documentation (process maps, proposals, value assessments, training materials).
Define success metrics, KPIs, and ROI expectations for redesigned processes.
Monitor implemented solutions to ensure they produce measurable business impact.

Requirements

What you’ll need

5+ years of experience in business process analysis, process mapping, or operational workflow design.
5+ years of experience with software implementation lifecycles (preferably in financial services or enterprise level services).
Working knowledge of AI/automation concepts (conversational AI, generative AI, copilots/agents, workflow automation) with the ability to identify practical use cases, constraints, and risks.
Ability to translate business needs into clear technical requirements and recommendations.
Excellent communication skills with the ability to influence across teams and leadership levels.
Strong analytical thinking with a structured, methodical approach to problem‑solving.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.