Business Analyst – IVR Application
Fiserv
full-time
Posted on:
Location Type: Office
Location: Omaha • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudSplunkSQL
About the role
- Create AI Agents leveraging Azure’s Semantic Kernel framework
- Work with data scientists to define use cases for NLP and classification models
- Support model evaluation, deployment, and performance tracking
- Analyze unstructured data to extract insights using AI tools
- Collaborate with data engineering teams to define and validate data pipelines on Azure and Snowflake
- Gather business requirements and translate them into functional and technical specifications
- Communicate insights and recommendations to both technical and non-technical audiences
- Identify opportunities for automation and process optimization using AI and cloud tools
- Produce detailed and insightful reports using SQL, Data Mart, Splunk, and other reporting tools
- Continuously improve and refine development processes
- Maintain comprehensive documentation of application development and updates
- Perform rigorous testing and debugging of applications
Requirements
- 3+ years of experience in designing front-end applications
- 2+ years of proficiency in AI/LLM and NLP technology
- 2+ years of experience working with cloud technologies
- Proficiency in SQL and Splunk for data querying and log analysis
- Bachelor’s degree in computer science or a relevant field, and/or equivalent military experience
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI AgentsSemantic KernelNLPclassification modelsSQLData MartSplunkcloud technologiesdata pipelinesautomation
Soft skills
collaborationcommunicationbusiness requirements gatheringprocess optimizationreportingdocumentationtestingdebugging
Certifications
Bachelor’s degree in computer science