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Account Executive, Cards
FiservAccount Executive at Fiserv managing client relationships in digital banking and electronic payments. Supporting financial institutions across North America to enhance service delivery and client satisfaction.
About the role
Key responsibilities & impact- Manage a regular meeting cadence with each client in your territory, both onsite and remotely
- Educate clients on Fiserv happenings and our impact on their organization
- Create an easy environment for clients to interact with and communicate with you and Fiserv
- Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction
- Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects
- Coordinate team education on Digital Channels and Electronic Payments products as needed
- Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues
- Support client visits and conferences and ensure billing accuracy
Requirements
What you’ll need- Experience in client relationship management, service delivery, and/or sales to C-Level executives
- Experience in electronic banking, mobile banking, and/or payments
- Bachelor’s degree, and/or equivalent military experience
- 2+ years of experience in time management, managing multiple projects and responsibilities concurrently
- Experience with eCRM software such as Salesforce
- Working knowledge of Fiserv account processing products, online banking products, and business units
- Experience with Fiserv systems or applications
- Additional certifications in banking or financial technology fields
- Must currently possess valid and unrestricted U.S. work authorization
Benefits
Comp & perks- Maintain a healthy work-life balance with paid holidays
- Generous time off policies, including Recharge & Refuel time for qualifying associates
- Free counseling through our EAP
- Competitive salaries
- Fiserv 401(k) Savings Plan
- Employee Stock Purchase Plan
- Living Proof program where you can exchange points for a variety of rewards
- Medical, dental, vision, life and disability insurance options
- A range of well-being resources through our Fuel Your Life program
- Training, development, certification, and internal mobility opportunities
- Employee Resource Groups that promote our diverse and inclusive culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client relationship managementservice deliverysalestime managementproject managementeCRM softwareaccount processing productsonline banking productsfinancial technology
Soft Skills
communicationcollaborationadvocacyclient satisfactionproblem-solving
Certifications
banking certificationsfinancial technology certifications