AI and Cloud Business Analyst – IVR Application

Fiserv

AI and Cloud Business Analyst designing advanced IVR applications at a global Fintech leader. Utilizing AI and cloud technologies to deliver innovative solutions for financial services.

Posted 6/24/2026full-timeOmaha • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudSplunkSQL

About the role

Key responsibilities & impact

Create AI Agents leveraging Azure’s Semantic Kernel framework.
Work with data scientists to define use cases for NLP and classification models.
Support model evaluation, deployment, and performance tracking.
Analyze unstructured data (e.g., text, logs) to extract insights using AI tools and collaborate with data engineering teams to define and validate data pipelines on Azure and Snowflake.
Work with internal and external business stakeholders to gather business requirements and translate them into functional and technical specifications and communicate insights and recommendations to both technical and non-technical audiences.
Translate business requirements into scalable cloud-based solutions and identify opportunities for automation and process optimization using AI and cloud tools.
Produce detailed and insightful reports using SQL, Data Mart, Splunk, and other reporting tools and ensure the integration and functionality of applications within Fiserv’s ecosystem.
Continuously improve and refine development processes to enhance application performance and user experience and maintain comprehensive documentation of application development and updates, including but not limited to call flows, business rules, and system interactions.
Perform rigorous testing and debugging to ensure applications meet Fiserv’s high-quality standards.

Requirements

What you’ll need

3+ years of experience in designing front-end applications.
2+ years of proficiency in AI/LLM and NLP technology.
2+ years of experience working with cloud technologies.
Proficiency in SQL and Splunk for data querying and log analysis.
Bachelor’s degree in computer science or a relevant field, and/or equivalent military experience.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI AgentsSemantic KernelNLPclassification modelsSQLdata queryinglog analysiscloud technologiesdata pipelinesautomation

Soft Skills

collaborationcommunicationrequirements gatheringtechnical specificationsprocess optimizationreportingdocumentationtestingdebugginginsight generation

Certifications

Bachelor’s degree in computer sciencemilitary experience equivalent