Engagement Director

Fiserv

Engagement Director responsible for driving account growth and client relationships in the financial services sector. Fiserv connects institutions, merchants, and consumers in innovative ways.

Posted 6/24/2026full-timeRemote • Idaho, Missouri, Wisconsin • 🇺🇸 United StatesLead💰 $165,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Together with Executive Leadership, create growth strategies and opportunities, within a specified practice area.
Build and nurture long-term client relationships, understanding their business needs and challenges.
Identify opportunities to expand services and solutions within assigned accounts to increase revenue.
Collaborate with sales teams to craft tailored proposals and presentations that align with client objectives.
Serve as the primary point of contact and information resource to clients.
Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
Oversee the delivery of services as outlined in contracts, ensuring high-quality execution and adherence to agreed timelines.
Act as the primary escalation point for clients, addressing and resolving issues promptly to maintain client satisfaction.
Monitor project performance and service delivery metrics, providing regular status updates to stakeholders.
Ensure compliance with all contractual obligations, including reporting and deliverables.
Lead project initiation processes, including assisting with scope definition, stakeholder alignment, and resource planning when requested.
Serve as the primary point of contact for clients during the kickoff phase, ensuring clear communication and expectation setting.
Develop engagement plans, timelines, and milestones to guide successful project execution.
Facilitate regular engagement team meetings to ensure alignment on milestones, challenges, and progress.
Provide resource guidance, around the engagement, as needed.
Coordinate cross-functional teams, including sales, operations, and technical staff, to deliver seamless client experiences.
Communicate to Resource Management and Human Resources any professional or personal growth opportunities identified within each engagement.
Act as a mentor to guide team members in professional growth, if requested.

Requirements

What you’ll need

Bachelor’s degree in business, project management, or a related field or the equivalent years of experience
5+ years of experience in account management, project management, or client engagement roles
Proven ability to manage complex projects and build strong client relationships
Strong analytical, problem-solving, and negotiation skills
Excellent verbal and written communication skills
Proficiency in project management tools and CRM platforms
10+ years of experience in specific practice area
Ability to interact with Executive Leadership (C Suite)

Benefits

Comp & perks

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementaccount managementclient engagementanalytical skillsproblem-solving skillsnegotiation skillscommunication skills

Soft Skills

relationship buildingleadershipmentoringcollaborationresource planning

Certifications

Bachelor’s degree in businessBachelor’s degree in project management