Fiserv

Technical Writer

Fiserv

full-time

Posted on:

Location Type: Office

Location: Berkeley Heights • New Jersey, New York • 🇺🇸 United States

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Salary

💰 $62,500 - $102,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SDLC

About the role

  • Translate complex information into simple, polished, and engaging content to help clients understand how to install, set up, and use Fiserv’s products and services.
  • Create user guides, release notes, quick references, and other assigned content.
  • Analyze and translate technical designs into user-friendly client material.
  • Use test environments to research Fiserv products and services and obtain screen samples for documentation.
  • Ensure technical accuracy, readability, and consistency across the documentation set through reviews.
  • Estimate, track, and prioritize projects assigned; meet deadlines established by the team.
  • Work in a fast-paced development environment and collaborate with development teams.

Requirements

  • Bachelor's Degree in English, Technical Communications, Professional Writing, or a related field preferred and/or combined equivalent of education, work or military experience.
  • 4+ years of relevant technical writing experience.
  • Knowledge of the Microsoft Style Guide and experience with department writing standards.
  • Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
  • Experience creating technical documentation in SDLC and Agile environments.
  • Proficient in writing content in U.S. English.
  • Experience writing user interface text and application screen content (preferred).
  • Experience leading project teams and content transformation (preferred).
  • Experience with AI tools (preferred).
  • Knowledge of the banking industry, platforms, banking applications, or online financial solutions (preferred).
  • Must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
  • This role is on-site Monday through Friday (in-person collaboration required).
Benefits
  • We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
  • Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates.
  • Free counseling through our EAP.
  • Competitive salaries.
  • The Fiserv 401(k) Savings Plan.
  • Employee Stock Purchase Plan.
  • Living Proof recognition program where you can exchange points for a variety of rewards.
  • A variety of medical, dental, vision, life and disability insurance options.
  • A range of well-being resources through our Fuel Your Life program.
  • Training, development, certification, and internal mobility opportunities.
  • Join Employee Resource Groups that promote our diverse and inclusive culture.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical writinguser interface textapplication screen contentcontent transformationSDLCAgile
Soft skills
project managementcollaborationcommunicationanalytical skillsattention to detail