Administration

• Oversee and manage IT services for digital apps and card services teams
• Production Application support in Linux and Microsoft Windows environments
• Manage and maintain applications, ensuring optimal performance and security
• Coordinate patching and code deployments and work support troubleshooting tickets
• Oversee the administration and support of Linux and Microsoft Windows systems, as well as IIS and Apache
• Manage batch processing to ensure timely delivery of files and timely processing
• Implement and monitor IT service management processes to ensure high availability and reliability
• Utilize Dynatrace and Splunk for performance monitoring and troubleshooting
• Collaborate with cross-functional teams to identify and resolve IT issues
• Develop and maintain documentation for IT services and processes

IT Services Administrator

Forescout Administrator, SME – TS/SCI Clearance

Office Administrator