Senior Experience, AI Quality Lead

Fiserv

Senior Experience & AI Quality Lead overseeing quality in Finxact's AI and banking systems. Partnering with product and engineering leaders to drive testing strategy and quality gates.

Posted 6/16/2026full-timeNew Jersey, New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $122,000 - $198,000 per yearWebsite

Tech Stack

Tools & technologies

CypressSelenium

About the role

Key responsibilities & impact

Partner with Product and Engineering leaders as a co-owner of quality, bringing the testing strategy, domain judgment, and evidence to jointly define what “good” looks like and what’s ready to ship
Apply deep banking and Finxact domain knowledge to validate that the system behaves the way it should, not just that scripts pass — catching correctness and behavioral issues, not only broken builds
Define and champion the testing and quality strategy across the Finxact Experience landscape, establishing the standards, coverage targets, and quality gates that everything ships through
Define clear, defensible test plans across both automated and manual coverage, and be able to walk stakeholders through them
Design, build, and maintain a modern test automation suite for the Finxact Console — end-to-end, API/contract, and regression — integrated into CI/CD so quality is enforced in the pipeline, not after the fact
Shape and run the evaluation strategy for our AI/LLM ecosystem — automated and manual — building eval suites and prompt/output regression that measure accuracy, groundedness, safety, and consistency, and gate releases accordingly
Partner closely with engineers, who own development, while you own the quality bar, the measurement, and the release gate for new features
Serve as the point of quality for every release — making the call that there are no meaningful regressions and that new functionality meets the quality bar before it ships
Provide a testing framework and standards for developers to build against, and enforce compliance across the team
Bring best-in-class QA practice, tooling, and a quality culture to the team, leveling everyone up through standards, documentation, and example

Requirements

What you’ll need

5+ years in software quality assurance and test automation, including a proven track record as a QA and SDET lead
3+ years of hands-on experience building end-to-end and API/integration test automation for modern web applications (Playwright, Cypress, Selenium; REST/contract testing) integrated into CI/CD pipelines
3+ years of experience in a senior or lead capacity owning quality strategy — coverage models, risk-based testing, regression strategy, release-readiness criteria, and quality gates
3+ years of experience in banking or financial services, with working knowledge of how core banking systems are expected to behave — enough domain depth to judge correctness, not just whether tests pass
Demonstrated ability to partner with Product and Engineering leaders as a peer, co-owning quality and operating with authority over the quality bar — as a lead or otherwise
Excellent written and verbal communication skills to collaborate with technical and non-technical stakeholders across the organization
Bachelor’s degree in Computer Science, Engineering, or Information Technology, or an equivalent combination of education, work, or military experience
Legally authorized to work in the U.S. without need for sponsorship now or in the future

Benefits

Comp & perks

Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

test automationend-to-end testingAPI testingregression testingrisk-based testingcoverage modelsquality gatesCI/CDPlaywrightCypress

Soft Skills

collaborationcommunicationleadershipquality assuranceproblem-solvingstrategic thinkingstakeholder managementdocumentationmentoringauthority