Business Engagement Analyst

Fiserv

Business Engagement Analyst supporting client solutions and relationship management for Settlement Controls & Solutions. Engaging with internal teams and external clients at Fiserv.

Posted 6/14/2026full-timeCoral Springs • Florida, Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $58,000 - $81,000 per yearWebsite

About the role

Key responsibilities & impact

Support client solutions and relationship management for Settlement Controls & Solutions (SCS).
Act as the first response point for client inquiries and the primary contact for issues affecting client reconciliation.
Analyze inquiries to identify opportunities and collaborate with SCS data analytics to improve quality outcomes.
Conceptualize innovative approaches to modernize processes.
Engage and partner with cross functional teams to resolve outstanding inquiries.
Review Out of Balance scenarios to provide proactive communications to clients.
Drive the creation of SCS Business Engagement training material and maintain processes and procedures.

Requirements

What you’ll need

Experience in client management, settlement operations and/or similar discipline.
Experience preparing professional written and verbal communications for clients or internal stakeholders and explaining complex issues clearly.
Experience using Microsoft Office tools (Excel, Word and Powerpoint).
4+ years of equivalent combination of education, related experience and/or military experience.
Experience analyzing operational data, identifying trends or exceptions, and translating findings into recommendations, process improvements, or client-facing actions.
Experience supporting change management efforts, including process updates, training creation, and adoption of new ways of working.
Experience serving as a point of contact for client or stakeholder relationships and managing issue resolution through completion.
Experience coordinating projects, timelines, dependencies, and deliverables across multiple teams.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementsettlement operationsdata analysisprocess improvementchange managementproject coordinationissue resolutiontraining creationoperational data analysistrend identification

Soft Skills

communicationcollaborationproblem-solvinginnovationrelationship managementorganizational skillsanalytical thinkingproactive communicationstakeholder engagementcross-functional teamwork