Client Support Specialist

Fiserv

Client Support Specialist providing support for Merchant Services clients at Fiserv. Resolving inquiries and issues related to credit card and payment solutions.

Posted 6/11/2026full-timeFlorida, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $35,000 - $48,875 per yearWebsite

About the role

Key responsibilities & impact

Provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers.
Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions.
Support merchants on all aspects of POS/PC equipment
Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution.
Train merchants on back-office tools as applicable
Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.

Requirements

What you’ll need

Experience with Call Center Policies and Procedures.
High School Diploma or equivalent
Previous contact center/customer service experience

Benefits

Comp & perks

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Soft Skills

customer serviceproblem solvingcommunicationtraining

Certifications

High School Diploma