Technical Writer
Fiserv
full-time
Posted on:
Location Type: Office
Location: Omaha • New Jersey, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $58,500 - $91,200 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Create user guides, release notes, quick references, and other assigned content.
- Analyze and translate technical designs into user-friendly client material.
- Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.
- Use test environments to research Fiserv products and services and obtain screen samples for documentation.
- Ensure technical accuracy, readability, and consistency across the documentation set through reviews.
- Estimate, track, and prioritize projects assigned; meet deadlines established by the team.
- Produce clear and concise documentation to assist clients in installing, setting up, and using Fiserv products and services.
- Participate in SDLC and Agile team processes and collaborate with development teams.
Requirements
- Bachelor's Degree in English, Communications, or writing and/or equivalent military experience.
- 3+ years of relevant technical writing experience.
- Experience with Microsoft Style Guide and department writing standards.
- Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
- Experience creating technical documentation in SDLC and Agile environments.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This role is on-site Monday through Friday.
- Experience writing user interface text and application screen content. (Nice-to-have)
- Experience leading project teams and content transformation. (Nice-to-have)
- Experience with AI tools. (Nice-to-have)
- Knowledge of the banking industry, platforms, banking applications, or online financial solutions. (Nice-to-have)
Benefits
- We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writinguser interface textapplication screen contentcontent transformationdocumentation accuracyreadabilityconsistencyproject estimationproject trackingproject prioritization
Soft skills
collaborationcommunicationtime managementattention to detailproblem-solvingleadership
Certifications
Bachelor's Degree in EnglishBachelor's Degree in CommunicationsBachelor's Degree in Writing