Implementation Manager

Fiserv

Implementation Project Manager at Fiserv overseeing financial product implementations. Managing client engagements and ensuring successful project delivery in a high-stakes environment.

Posted 6/2/2026full-timeLincoln • New York • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead the end-to-end implementation of Configure Digital for clients, including planning, configuration, training, testing, and go-live
Coordinate with internal Fiserv teams to align implementation goals with client expectations
Act as the primary point of contact for clients throughout the project lifecycle—from kickoff through go-live and post-implementation warranty support
Assess client business needs, define requirements within product capabilities, and recommend best-fit solutions
Manage multiple concurrent implementations, ensuring adherence to scope, timeline, and budget
Review deliverables, validate configuration, and ensure solution meets business and technical acceptance criteria
Build relationships across various teams (product, support, engineering, etc.) to facilitate seamless solution delivery
Coordinate hosted tenant provisioning, core interface activities, and environment readiness
Manage system configuration and updates per client requirements
Conduct connectivity testing and configuration validation to ensure technical readiness for go-live
Provide hands-on training to client teams on system usage and configuration
Develop training documentation and user guides as needed
Maintain up-to-date project documentation, configuration logs, and implementation artifacts
Ensure project artifacts comply with internal and client documentation standards
Monitor project milestones and update schedules to reflect project progress
Escalate delays or roadblocks to relevant stakeholders and drive resolution
Continuously manage and exceed client expectations
Proactively identify risks, manage concerns, and ensure a high level of customer experience

Requirements

What you’ll need

Bachelor's degree in Business, Computer Science, Information Technology, or a related field
8+ years of implementation or project management experience, in financial software
Strong understanding of project lifecycle methodologies (Waterfall, Agile)
Excellent communication, stakeholder management, and problem-solving skills
Ability to manage multiple priorities and deliver results in a deadline-driven environment
Willingness to travel, as needed (5%-10%)
3+ years of experience in digital banking solutions

Benefits

Comp & perks

no contract options for unsolicited agency submissions will be considered
background checks as a standard requirement for employment
Equal Opportunity Employer

ATS Keywords

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Hard Skills & Tools

implementationconfigurationtestingproject managementdigital banking solutionsconnectivity testingsystem configurationtraining documentationuser guidesproject documentation

Soft Skills

communicationstakeholder managementproblem-solvingrelationship buildingtime managementrisk managementcustomer experienceadaptabilityteam collaborationclient expectations management

Certifications

Bachelor's degree in BusinessBachelor's degree in Computer ScienceBachelor's degree in Information Technology