Sales Support Specialist

Fiserv

Sales Support Specialist at Fiserv supporting debit network growth and client needs. Collaborating with various teams to improve operational and analytical support for financial technology clients.

Posted 6/2/2026full-timeMilwaukee • Kansas, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner with business development and relationship management teams to support client needs and contribute to growth across debit network programs
Perform interchange analysis, billing research, and account-level reviews to identify issues, recommend actions, and support client decision-making
Generate and analyze recurring business review data, service metrics, and competitive network insights to measure performance and inform account strategies
Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates
Submit, track, and manage project requests to help ensure completion within defined service level agreements
Coordinate with internal teams across operations, product, finance, and client support to resolve issues and advance client initiatives
Maintain accurate records, reporting, and documentation using customer relationship management tools and standard business applications

Requirements

What you’ll need

5+ years of experience in account support, relationship management, sales support, or client-facing operational roles
5+ years of experience performing financial analysis, reporting, and issue resolution using structured business processes
Experience using customer relationship management tools, Microsoft Excel, Microsoft PowerPoint, and related business applications to manage client activity and present findings
Ability to analyze interchange, billing, account performance, and authorization trends and translate findings into clear business recommendations
Bachelor's Degree in business, finance, economics, or a related field, or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
Experience supporting debit networks, card networks, or payment acceptance ecosystems
Experience working with issuers, acquirers, merchants, or financial technology clients
Experience preparing competitive network reviews or business performance presentations
Experience working with service level agreements and project request tracking

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisreportingissue resolutioninterchange analysisbilling researchaccount performance analysisauthorization trends analysisbusiness review data analysisservice metrics analysisproject request tracking

Soft Skills

client-facingrelationship managementcommunicationproblem-solvingcollaborationorganizational skillsanalytical thinkingdecision-makingpresentation skillsrecommendation development