Product Manager, Payment Optimization

Fiserv

Product Manager driving market requirements for Fiserv’s Merchant Security and Fraud team. Managing product lifecycle from conception to commercialization with cross-functional collaboration.

Posted 5/8/2026full-timeBerkeley Heights • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $165,600 per yearWebsite

Tech Stack

Tools & technologies

SplunkSQLTableauVault

About the role

Key responsibilities & impact

Responsible for conception through end-of-life ownership for a specific product (Fraud Mitigation), product group or product line including product management, product development and business development.
Manage, track and report product performance throughout its lifecycle including product strategy, product planning and issue prioritization
Drive product development and improvements including road map and statement of direction development
Own market‑specific playbooks (issuer preferences, 3DS exemptions, network tokens adoption, routing rules, retry windows), and continuously tune strategies for NA, EU, LATAM, APAC, and MENA
Lead peers and dotted line relationships through the project lifecycle to deliver development efforts
Own incident runbooks, RCA, and reliability KPIs with on‑call partners.
Prioritize features by quantified ROI; set OKRs tied to conversion lift, approval rate
Author PRDs/sequence diagrams for gateway integrations
Develop business cases to support new product recommendations.
Manage the product development lifecycle from concept, design, testing, and production deployment, and product commercialization
Act as a primary negotiator between internal departments and clients to resolve problem statements and uses cases.

Requirements

What you’ll need

4+ years' within the fraud payments ecosystem (i.e. cards, digital wallet, etc)
4+ years' experience as a product manager, with proven experience leading complex projects, while driving roadmap for products
Experience with card networks (Visa/MC/Amex), network tokens, vault/tokenization, and leading wallets (Apple Pay, Google Pay)
End‑to‑end payment processing workflow expertise, with hands‑on with auth/capture/void/refund flows, success/decline codes, settlement/reconciliation
Lead data‑driven experimentation and optimization. I.e. Design A/B and multivariate tests for method selection, routing, retries, quantify impact on auth rate
Proven ability to develop, define and track KPIs such as approval rates, capture rates, chargeback rates, issuer/PSP performance; ability to build Looker/Tableau/Power BI dashboards and self‑serve views would be a plus
Monitor global trends and manage approval strategies by territory and support region specific changes
Proficient with analytical tools (SQL, Snowflake, Splunk etc) and API's

Benefits

Comp & perks

Incentive eligible associates may receive annual bonuses
Stock options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementproduct developmentbusiness developmentroadmap developmentincident runbooksRCAKPI trackingA/B testingAPI integrationpayment processing

Soft Skills

leadershipnegotiationproblem-solvingcommunicationcollaborationstrategic thinkingprioritizationanalytical thinkingproject managementdata-driven decision making