Supervisor, Customer Service – Money Network Call Center, Second Shift

Fiserv

Customer Service Supervisor leading a remote call center team for Money Network at Fiserv. Ensuring operational excellence and associate support while managing performance and service levels.

Posted 5/6/2026full-timeRemote • Florida, Maryland, New York • 🇺🇸 United StatesJunior💰 $45,600 - $57,000 per yearWebsite

About the role

Key responsibilities & impact

Coach, develop, and lead your team through performance feedback, training, and professional growth opportunities—helping each associate bring their best to the job every day.
Review performance trends through quality checks and reporting, identifying what’s working and where improvements can be made.
Manage workflow and service levels, ensuring daily operations run smoothly and escalated customer concerns are resolved effectively and professionally.
Oversee timekeeping and payroll accuracy for your team, ensuring timely and compliant submission.
Lead through change, helping your team stay focused and supported as new processes and initiatives roll out.
Take on additional responsibilities as needed in a dynamic environment where every day brings new opportunities to learn.

Requirements

What you’ll need

High school diploma or equivalent required.
1+ year of supervisory experience in a call center, customer service, or operations environment.
Prior experience in a high‑volume, fast‑paced environment.
Experience interpreting data, reporting and using insights to drive performance.
Familiarity with call center tools and applications such as CRM tools, ticketing systems, QA platforms, and workforce management tools.
Prior monitoring of call center metrics, scorecards, and service level objectives.
Proficiency with Windows, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and web‑based applications.
Prior leadership, including coaching, team development, and performance management experience.
Ability to analyze data, identify trends, and translate insights into actionable improvements.
Experience supporting high‑volume customer service or operations environments.
Associate’s degree or Bachelor’s degree — or an equivalent blend of education, experience, and/or military background.

Benefits

Comp & perks

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance managementreportingtimekeepingpayroll accuracycall center metricsservice level objectivescoachingteam developmentcustomer service

Soft Skills

leadershipcommunicationproblem-solvingadaptabilityteam supportperformance feedbacktrainingorganizational skillsfocusprofessional growth

Certifications

high school diplomaAssociate’s degreeBachelor’s degree