Senior Client Project Manager

Fiserv

Senior Client Project Manager at Fiserv ensuring client satisfaction and managing delivery processes across financial institution partnerships. Leading initiatives to enhance client relationships and drive organizational alignment.

Posted 5/3/2026full-timeNew York, Wisconsin • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Ensure that Fiserv delivers on its commitments to our financial institution partners.
Champion and execute client delivery and service processes to manage client initiatives.
Champion voice of the customer feedback for end-to-end client satisfaction and engagement.
Develop strong client relationships and identify opportunities to better support their business objectives.
Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success.
Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process.
Map out and execute strategies that will enable scaled adoption of products across key customers.
Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery.

Requirements

What you’ll need

Bachelor's degree in business, operations or a related field required.
9+ years of experience in business and IT program and project management
5+ years of experience in the Financial Services Industry preferred
Working understanding of business financial practices and accounting
Strong experience in data-driven management, metrics and reporting
Excellent ability to lead and motivate teams of 10+

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata-driven managementmetricsreportingbusiness financial practicesaccounting

Soft Skills

client relationship managementleadershipteam motivationcommunicationstrategic planning

Certifications

Bachelor's degree