AI and Cloud Business Analyst – IVR Application

Fiserv

AI and Cloud Business Analyst designing and implementing advanced IVR applications leveraging AI and cloud technologies. Contributing to innovative, cloud-native solutions in fintech with Fiserv.

Posted 5/1/2026full-timeNew York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudSplunkSQL

About the role

Key responsibilities & impact

Create AI Agents leveraging Azure’s Semantic Kernel framework
Work with data scientists to define use cases for NLP and classification models
Support model evaluation, deployment, and performance tracking
Analyze unstructured data (e.g., text, logs) to extract insights using AI tools and collaborate with data engineering teams to define and validate data pipelines on Azure and Snowflake
Work with internal and external business stakeholders to gather business requirements and translate them into functional and technical specifications
Communicate insights and recommendations to both technical and non-technical audiences
Translate business requirements into scalable cloud-based solutions
Identify opportunities for automation and process optimization using AI and cloud tools
Produce detailed and insightful reports using SQL, Data Mart, Splunk, and other reporting tools
Ensure the integration and functionality of applications within Fiserv’s ecosystem
Continuously improve and refine development processes to enhance application performance and user experience
Maintain comprehensive documentation of application development and updates, including but not limited to call flows, business rules, and system interactions
Perform rigorous testing and debugging to ensure applications meet Fiserv’s high-quality standards

Requirements

What you’ll need

3+ years of experience in designing front-end applications
2+ years of proficiency in AI/LLM and NLP technology
2+ years of experience working with cloud technologies
Proficiency in SQL and Splunk for data querying and log analysis
Bachelor’s degree in computer science or a relevant field, and/or equivalent military experience
Experience with Snowflake for data warehousing and analytics (great to have)
Familiarity with AI/ML workflows, especially NLP, classification, and multi-model architecture (great to have)
Ability to work in Agile/Scrum environments and use tools like JIRA or Confluence (great to have)
Certification in AI, Azure cloud technologies, or Genesys (great to have)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI AgentsNLPclassification modelsSQLdata analysisdata warehousingSnowflakecloud-based solutionsautomationprocess optimization

Soft Skills

communicationcollaborationrequirements gatheringproblem-solvingdocumentationtestingdebugginginsight generationstakeholder engagementprocess improvement

Certifications

AI certificationAzure cloud technologies certificationGenesys certification