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Tech Stack
Tools & technologiesDistributed Systems
About the role
Key responsibilities & impact- Provide application development and production support for Numia‑owned systems and integrations
- Act as first‑line advisor for application incidents, analysis, and resolution during Italian business hours
- Participate in out‑of‑hours (OOH) support for critical production issues as required
- Diagnose and resolve application defects, performance issues, and integration failures
- Perform root cause analysis (RCA) and implement corrective and preventive actions
- Collaborate closely with Numia stakeholders, internal development teams, and infrastructure partners
- Support deployments, patches, and minor enhancements to ensure platform stability
- Ensure incidents and changes are managed in line with agreed SLAs and governance processes
- Maintain accurate technical documentation and incident records
- Contribute to continuous improvement of support processes and application resilience
Requirements
What you’ll need- Strong working knowledge of credit/debit card lifecycle, transactions, authorisations, clearing, settlement, and billing
- Hands‑on experience with mainframe technologies, including: CICS (online transaction processing), DB2 (data access and analysis)
- Ability to analyse and troubleshoot issues using mainframe utilities and tools, including Eazytrieve
- Experience supporting API‑based integrations between distributed systems and mainframe applications
- Solid understanding of production support, incident triage, root‑cause analysis, and escalation in a 24×7 environment
- Experience working directly with client‑facing payment systems, responding to time‑critical and business‑impacting incidents
- Fluent Italian and English (spoken and written)
- Willingness to participate in out‑of‑hours (OOH) support as part of a support rota
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CICSDB2EazytrieveAPI integrationsroot cause analysisincident triageproduction supporttroubleshootingapplication developmentperformance analysis
Soft Skills
collaborationcommunicationproblem-solvinganalytical thinkingadaptabilityclient-facingtime managementattention to detailcontinuous improvementwillingness to participate in OOH support
