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Fiserv

Client Support Representative

Fiserv

Client Support Representative handling onboarding and service inquiries for TSYS-acquired merchants. Coordinating with internal teams to ensure smooth transitions and support.

Posted 4/28/2026full-timeKing of Prussia • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Serve as a primary point of contact for merchants within the TSYS‑acquired portfolio supported by Propelr
  • Support merchant onboarding, account maintenance, and service inquiries via phone, email, and internal systems
  • Troubleshoot and resolve merchant issues related to processing, funding, account updates, and operational inquiries
  • Coordinate with internal teams (Operations, Risk, Onboarding, Technical Support) to resolve complex issues
  • Track and document all merchant interactions accurately within internal systems
  • Ensure service level agreements (SLAs) are met or exceeded
  • Identify trends, recurring issues, and opportunities for process improvement
  • Provide a seamless, professional customer experience during periods of change and growth

Requirements

What you’ll need
  • 1–3+ years of experience in client support, customer service, a call center environment, or merchant services
  • Strong verbal and written communication skills
  • Experience supporting customers via phone and email in a fast‑paced environment
  • High attention to detail with strong documentation skills
  • Ability to manage multiple priorities while meeting SLAs
  • Comfort working with CRM, ticketing, or case management systems
  • Strong problem‑solving skills and a customer‑first mindset

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client supportcustomer servicemerchant servicesdocumentation skillsproblem-solving
Soft Skills
verbal communicationwritten communicationattention to detailcustomer-first mindsetability to manage multiple priorities