Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner.
Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction.
Document and track client interactions and resolutions in the designated systems.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Explain complex technical concepts in simple, clear language appropriate to clients.

Requirements

2+ years of experience in technical support
1+ year(s) of experience in troubleshooting software issues
1+ year(s) of experience in customer service
1+ year(s) of experience in using ticketing systems such as ServiceNow
2+ years of an equivalent combination of educational background, related experience, and/or military experience

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingdiagnosing technical problemsresolving client issuescustomer servicedocumenting client interactionsproviding effective solutions

Soft Skills

client satisfactioncollaborationcommunicationexplaining technical concepts