Technical Support Specialist

Fiserv

Client Tech Support - Sr Associate I providing advanced technical support to enhance client satisfaction. Engaging with internal teams to resolve complex issues and improve product usage.

Posted 4/16/2026full-timeHagerstown • Florida, Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $36,500 - $46,500 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide first-level technical support to clients by responding to inquiries and resolving client issues in a timely manner.
Troubleshoot and diagnose technical problems, providing effective solutions to ensure client satisfaction.
Document and track client interactions and resolutions in the designated systems.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Explain complex technical concepts in simple, clear language appropriate to clients.

Requirements

What you’ll need

2+ years of experience in technical support
1+ year(s) of experience in troubleshooting software issues
1+ year(s) of experience in customer service
1+ year(s) of experience in using ticketing systems such as ServiceNow
2+ years of an equivalent combination of educational background, related experience, and/or military experience

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdiagnosing technical problemsresolving client issuescustomer servicedocumenting client interactionsproviding effective solutions

Soft Skills

client satisfactioncollaborationcommunicationexplaining technical concepts