Director, Relationship Management – Enterprise Accounts
Fiserv
full-time
Posted on:
Location Type: Office
Location: Mississauga • Canada
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Salary
💰 CA$112,000 - CA$140,000 per year
Job Level
About the role
- Manage a portfolio of strategic enterprise accounts, acting as the primary client advocate for retention, risk mitigation, and revenue growth.
- Proactively identify client needs, prepare proposals, and design solution recommendations using Fiserv product suites to increase client value and adoption.
- Build and maintain relationships with decision-makers and influencers at all levels to safeguard relationships and surface expansion opportunities.
- Coordinate cross-functional Fiserv teams (product, operations, implementation, risk, finance) to resolve issues, review monthly performance, and implement corrective actions to control liability.
- Lead contract renewals and commercial negotiations as client agreements near expiry.
- Track account health, revenue performance, and churn drivers to inform strategic plans and escalation paths.
Requirements
- Minimum 3 years of experience in enterprise account management or strategic relationship management with large, complex clients.
- 3+ years of experience in negotiating commercial contracts and enterprise agreements.
- 3+ years of equivalent combination of educational background, related experience, and/or military experience.
- Familiarity with the Canadian payments landscape and regulatory environment.
- Proven track record driving incremental revenue growth within existing enterprise accounts.
- Demonstrated experience negotiating large, complex enterprise contracts.
- Experience working with enterprise onboarding, implementation, or professional services teams.
- Applicants must be legally authorized to work in Canada to be considered for this position.
Benefits
- Fuel Your Life wellness program with activities and rewards to support total well-being
- Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
- No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
- Recognition through Living Proof, with points redeemable for merchandise and gift cards
- Eight Employee Resource Groups to build connection and inclusion
- RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
- Comprehensive extended health care and vision benefits, plus dental coverage
- Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
- Company-paid Short-Term Disability and Long-Term Disability income protection
- Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise account managementstrategic relationship managementnegotiating commercial contractsnegotiating enterprise agreementsrevenue growthclient advocacysolution designperformance trackingrisk mitigationcontract renewals
Soft Skills
relationship buildingcommunicationcross-functional coordinationproblem-solvingstrategic planningclient needs identificationinfluencingnegotiationteam collaborationclient retention