Director, Relationship Management – Enterprise Accounts

Fiserv

Director of Relationship Management responsible for enterprise accounts to drive revenue growth and client retention at Fiserv. Collaborating with teams to align innovative payment solutions with client strategies.

Posted 4/16/2026full-timeMississauga • 🇨🇦 CanadaLead💰 CA$112,000 - CA$140,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of strategic enterprise accounts, acting as the primary client advocate for retention, risk mitigation, and revenue growth.
Proactively identify client needs, prepare proposals, and design solution recommendations using Fiserv product suites to increase client value and adoption.
Build and maintain relationships with decision-makers and influencers at all levels to safeguard relationships and surface expansion opportunities.
Coordinate cross-functional Fiserv teams (product, operations, implementation, risk, finance) to resolve issues, review monthly performance, and implement corrective actions to control liability.
Lead contract renewals and commercial negotiations as client agreements near expiry.
Track account health, revenue performance, and churn drivers to inform strategic plans and escalation paths.

Requirements

What you’ll need

Minimum 3 years of experience in enterprise account management or strategic relationship management with large, complex clients.
3+ years of experience in negotiating commercial contracts and enterprise agreements.
3+ years of equivalent combination of educational background, related experience, and/or military experience.
Familiarity with the Canadian payments landscape and regulatory environment.
Proven track record driving incremental revenue growth within existing enterprise accounts.
Demonstrated experience negotiating large, complex enterprise contracts.
Experience working with enterprise onboarding, implementation, or professional services teams.
Applicants must be legally authorized to work in Canada to be considered for this position.

Benefits

Comp & perks

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise account managementstrategic relationship managementnegotiating commercial contractsnegotiating enterprise agreementsrevenue growthclient advocacysolution designperformance trackingrisk mitigationcontract renewals

Soft Skills

relationship buildingcommunicationcross-functional coordinationproblem-solvingstrategic planningclient needs identificationinfluencingnegotiationteam collaborationclient retention