Senior Tech Implementation Analyst
Fiserv
full-time
Posted on:
Location Type: Office
Location: Marietta • Maryland • United States
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Salary
💰 $72,000 - $105,500 per year
Job Level
About the role
- Serve as the primary technical contact assisting with the rapid resolution of high impact production issues
- Ensure all newly certified integrated partner solutions are production ready, secure and aligned with platform standards
- Maintain up-to-date, actionable documentation to empower partners
- Assist in maintaining stable, secure and performant connectivity between partner systems and Fiserv platforms
- Provide a responsive and organized communication channel for partner technical inquiries and escalations
Requirements
- High School Diploma
- 4–7 years of relevant experience in a related field
- 2-4+ years in customer facing technical roles such as Operations Support, IT Consultant, Customer Success Engineer
- Strong trouble shooting skills
- Experience leading cross-functional escalations
- Exposure to transaction processing systems and formats
- Experience with monitoring tools
- Proficiency with Microsoft Office applications
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtransaction processing systemsmonitoring tools
Soft Skills
communicationorganizationcross-functional leadership
Certifications
High School Diploma