Fiserv

Technical Account Manager

Fiserv

full-time

Posted on:

Location Type: Hybrid

Location: Berkeley Heights • Florida • New Jersey • United States

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Salary

💰 $136,000 - $225,600 per year

Job Level

SeniorLead

About the role

  • Demonstrate expertise in all value chain areas
  • Be able to shape new, innovative solutions together with product, business and technology leaders
  • Have sales and solution design conversations at senior client level
  • Compile full effort estimates, coordinate all contributors and explain estimates to client
  • Manage stakeholders on multiple client engagements
  • Conduct peer reviews of Fiserv client engagements
  • Analyze industry and technology trends and contribute to Fiserv's Target Platform Strategy and Roadmap
  • Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders
  • Demonstrate client focus by providing solutions and services that enable success for our internal and external clients
  • Lead and drive a collaborative approach to solutions for both internal and external stakeholders
  • Oversee all technical efforts across Fiserv for key accounts
  • Work directly with clients, vendor partners and 3rd parties
  • Navigate Fiserv technology on behalf of client which can include all Tech and Product groups across Fiserv and 3rd parties
  • Participate in various face-to-face client meetings, as needed
  • Translate between technical, operational and business processes and requirements
  • Be involved in any significant Production Support event
  • Work on moderate to complex projects and issues within functional area

Requirements

  • Bachelor’s Degree at College of Engineering, Technology or Business or, 7+ yrs. of related IT experience
  • 3+ years in a role that engages regularly with clients to solve problems
  • Working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack)
  • Working knowledge of various Fiserv omni-channel products
  • Multiple years of successful direct client interactions and advocacy
  • Working knowledge of merchant acquiring payment processing and flows (poi/pos->settlement)
  • Working knowledge of Fiserv networking/connectivity architecture
  • Working knowledge of card brand regulations
  • Working knowledge of the Payment Facilitator (Payfac) business model
  • Excellent written/verbal communication skills
  • Demonstrated critical thinking
Benefits
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Medical, dental, vision, life, and disability insurance options available from day one
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution designeffort estimationstakeholder managementpeer reviewclient engagementtechnical oversightproblem solvingpayment processingAPISDK
Soft Skills
client focuscollaborationcommunicationcritical thinking
Certifications
Bachelor’s Degree in EngineeringBachelor’s Degree in TechnologyBachelor’s Degree in Business