Fiserv

Product Communications Manager

Fiserv

full-time

Posted on:

Location Type: Hybrid

Location: Berkeley Heights • New Jersey • United States

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Salary

💰 $90,000 - $144,000 per year

About the role

  • Develop and deliver internal and external communications for product and process updates.
  • Partner with cross-functional teams to create FAQs, release notes, and enablement materials.
  • Simplify complex concepts for diverse audiences, from engineers to end users.
  • Drive change management communications to support product and operational transitions.
  • Produce internal briefs, executive updates, and stakeholder-ready content.
  • Build scalable communication templates, workflows, and documentation libraries.
  • Maintain internal portals and knowledge bases with up-to-date product information.
  • Ensure content quality, consistency, and alignment across all communication channels.

Requirements

  • Bachelor’s degree in communications, Marketing, English, or related field.
  • 5 years in product communications, marketing, or operations—ideally in tech or financial services.
  • Experience with content tools like Confluence, SharePoint, PowerPoint, or Canva.
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points used for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Medical, dental, vision, life, and disability insurance options available day one.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationcollaborationchange managementcontent quality assurancesimplification of complex concepts