Instructional Designer
Fiserv
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines.
- Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs.
- Apply the ADDIE instructional design model using a balance of structured and iterative approaches.
- Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners.
- Serve as a learning consultant to ensure training solutions align with evolving business priorities.
- Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance.
- Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams.
- Provide guidance to facilitators on effective delivery of developed training materials.
- Maintain and update training content to reflect current systems, processes, and best practices.
- Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization.
Requirements
- 3+ years of an equivalent combination of educational background, related experience, and/or military experience; or a 4-year college degree in a related field
- 1+ years of experience collaborating with stakeholders and applying basic project management skills.
- 1+ years of experience designing and developing learning materials within a contact center or customer service environment.
- Proficiency with design and development tools such as Adobe Creative Cloud and Articulate 360.
- Demonstrated integrity, initiative, and the ability to work independently and effectively in a remote environment.
- Good time management and project management with ability to work independently and manage multiple projects simultaneously.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
ADDIE instructional design modeltechnical training content developmentnon-technical training content developmentcurriculum designlearning materials designproject managementadult learning principlescontent validationtraining content maintenanceinstructional solutions design
Soft Skills
integrityinitiativeindependent worktime managementcollaborationeffective communicationadaptabilityproblem-solvingstakeholder engagementguidance provision