Senior Manager, Regulatory Compliance
Fiserv
full-time
Posted on:
Location Type: Office
Location: Omaha • New Jersey, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $86,250 - $138,000 per year
Job Level
Senior
Tech Stack
SQLTableau
About the role
- Develop, implement, and execute compliance monitoring and testing programs for consumer protection regulations.
- Assess applicability and operational impact of new federal and state regulations; translate requirements into policy and control updates.
- Lead compliance risk assessments and identify control gaps, remediation priorities, and preventive measures.
- Oversee consumer complaint management processes, drive timely resolution, and analyze complaint trends to recommend process improvements.
- Provide subject matter expert compliance guidance and training to internal stakeholders, including senior leadership and cross-functional teams.
- Prepare compliance findings, testing results, and regulatory impact reports for senior leadership and regulatory responses.
- Partner with product, operations, legal, and risk teams to embed compliance controls into prepaid debit and payroll card programs.
Requirements
- Experience in consumer protection regulations, including EFTA/Regulation E, GLBA/Regulation P, E-Sign, TCPA, Identity Theft Red Flags, and state payroll card laws.
- Experience designing and executing compliance monitoring and testing programs, including writing test plans and sampling methodologies.
- Experience conducting compliance risk assessments and regulatory change impact analyses.
- Experience managing consumer complaint handling, dispute resolution workflows, and complaint trend analysis.
- Experience with prepaid debit, electronic payments, payroll card programs, or government benefits disbursement operations.
- Experience with compliance management/GRC platforms (e.g., RSA Archer, MetricStream) and data analytics tools (e.g., SQL, Power BI, Tableau).
- Experience preparing regulatory reporting, drafting policies and procedures, and presenting findings to senior leadership.
- Bachelor's degree and related experience, and/or military experience.
- Certified Regulatory Compliance Manager (CRCM) certification would be great to have.
- Paralegal or other legal experience supporting regulatory or consumer protection matters would be great to have.
- Experience with NACHA and payments-related rule sets or PCI DSS applicability assessments would be great to have.
- Prior work with RSA Archer, MetricStream, or similar GRC implementations would be great to have.
- Experience delivering compliance training and executive-level briefings would be great to have.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance monitoringtesting programsrisk assessmentsregulatory change impact analysiscomplaint handlingdispute resolution workflowsdata analyticsregulatory reportingpolicy draftingcompliance training
Soft skills
leadershipcommunicationanalytical skillsproblem-solvingcollaborationtrainingpresentation skills
Certifications
Certified Regulatory Compliance Manager (CRCM)