Client Support, Tier 1 – Senior Associate I

Fiserv

full-time

Posted on: 12/19/2025

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Senior

About the role

Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction.
Provide great experience for clients through active listening, effective communication, and insightful problem-solving.
Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries.
Utilize the customer relationship management system to ensure up-to-date and reliable client records.

1+ years of experience in a call center or customer service environment
High school diploma or equivalent
Previous remote customer service experience (preferred)
Demonstrated stable job tenure of one year or more in each position (preferred)
Experience in a customer-facing call center environment, preferably with merchants or financial institutions (preferred)
Proven experience using customer service software, CRM systems, and relevant technologies (preferred)

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

Tip: use these terms in your resume and cover letter to boost ATS matches.

active listeningeffective communicationproblem-solving

high school diploma