Fiserv

Client Support, Tier 1 – Senior Associate

Fiserv

full-time

Posted on:

Location Type: Remote

Location: Remote • Wisconsin • 🇺🇸 United States

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Job Level

Senior

About the role

  • Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction
  • Provide great experience for clients through active listening, effective communication, and insightful problem-solving
  • Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries
  • Utilize the customer relationship management system to ensure up-to-date and reliable client records

Requirements

  • 1+ years of experience in a call center or customer service environment
  • High school diploma or equivalent
  • Previous remote customer service experience is a plus
  • Demonstrated stable job tenure of one year or more in each position
  • Experience in a customer-facing call center environment, preferably with merchants or financial institutions
  • Proven experience using customer service software, CRM systems, and relevant technologies
  • Must currently possess valid and unrestricted U.S. work authorization
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
active listeningeffective communicationproblem-solving
Certifications
high school diploma