AI and Cloud Business Analyst – IVR Application
Fiserv
full-time
Posted on:
Location Type: Office
Location: Omaha • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudSplunkSQL
About the role
- Create AI Agents leveraging Azure’s Semantic Kernel framework
- Work with data scientists to define use cases for NLP and classification models
- Support model evaluation, deployment, and performance tracking
- Analyze unstructured data to extract insights using AI tools
- Collaborate with internal and external business stakeholders to gather requirements
- Translate business requirements into scalable cloud-based solutions
- Produce detailed and insightful reports using SQL, Data Mart, Splunk
- Perform rigorous testing and debugging to ensure high-quality standards
Requirements
- 3+ years of experience in designing front-end applications
- 2+ years of proficiency in AI/LLM and NLP technology
- 2+ years of experience working with cloud technologies
- Proficiency in SQL and Splunk for data querying and log analysis
- Bachelor’s degree in computer science or a relevant field, and/or equivalent military experience
- Certification in AI, Azure cloud technologies, or Genesys
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI AgentsSemantic KernelNLPclassification modelsmodel evaluationdata analysisSQLData MartSplunkcloud-based solutions
Soft skills
collaborationrequirement gatheringreportingtestingdebugging
Certifications
AI certificationAzure cloud technologies certificationGenesys certification