Fiserv

Contact Center DevOps Engineer

Fiserv

full-time

Posted on:

Location Type: Office

Location: Omaha • New Jersey, New York, Texas • 🇺🇸 United States

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Salary

💰 $79,000 - $134,400 per year

Job Level

JuniorMid-Level

Tech Stack

CloudJavaJavaScript.NETNode.jsPythonSQL

About the role

  • Implement and support new capabilities in the Contact Center platform and self-service tools
  • Integrate AI-driven automation and NLP into workflows
  • Ensure platform stability, performance, and timely issue resolution
  • Design and develop applications using Python, Node.js, or .NET
  • Build and maintain CI/CD pipelines, automate repetitive tasks, and manage upgrades
  • Develop API and third-party integrations, deliver enhancements, and maintain code quality
  • Mentor junior developers and provide technical guidance to enhance team capabilities

Requirements

  • 2+ years in software development with strong experience in Python, Node.js, .NET, Java, or similar languages
  • Hands-on expertise in omnichannel Contact Center platforms (Genesys, NICE, Verint, Cisco) and IVR systems
  • Solid understanding of SIP, RTP, and WebRTC protocols, plus experience with Session Border Controllers or Twilio
  • Proven ability to support voice, chat, and email channels, ensuring seamless customer experiences
  • Experience with API integrations, third-party applications, and cloud Contact Center deployments
  • Skilled in SQL databases, CI/CD pipelines, and DevOps practices for scalable, reliable solutions
  • Familiarity with AI-driven automation and self-service tools for Contact Center modernization
  • Strong communication, collaboration, and problem-solving skills with a client-first mindset.
Benefits
  • Health insurance
  • 401(k) plan
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonNode.js.NETJavaAPI integrationsSQLCI/CD pipelinesDevOpsAI-driven automationNLP
Soft skills
communicationcollaborationproblem-solvingmentoringtechnical guidanceclient-first mindset