Fiserv

Onboarding Support Specialist

Fiserv

full-time

Posted on:

Location Type: Office

Location: Liberty Lake • Florida, Washington • 🇺🇸 United States

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Salary

💰 $40,000 - $58,075 per year

Job Level

JuniorMid-Level

About the role

  • Welcome new clients, perform technical-related support, solve problems, and investigate and resolve a wide variety of issues and requests that include terminal downloads, software, and account updates.
  • Coordinate with other support organizations to fulfill client needs for account activation and full usage.
  • Explain reporting of systems and products to merchants to resolve their concerns and answer their questions.
  • Route, maintain and track servicing requests and provide detailed follow up.

Requirements

  • High School Diploma or Equivalent
  • 2+ years technical support or customer service experience
  • 2+ years with multiple computer system platforms
  • Experience communicating clearly and professionally, both verbally and in writing
  • Experience with internet navigation and technology.
  • Associate’s degree (optional)
  • Experience with performance requirements – Voice of the Customer, Quality, Schedule Adherence, etc. (optional)
  • 1 year experience with multiline telephones and online noting systems (optional)
Benefits
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time away policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers’ extra effort with points used for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportcustomer serviceinternet navigationmultiline telephonesonline noting systems
Soft skills
communicationproblem-solvingclient coordinationfollow-up
Certifications
High School DiplomaAssociate’s degree