Director

• You will ensure the integrity, compliance, and operational resilience of the Direct Express® program after its migration to Fifth Third Bank and Money Network systems.
• You will be responsible for implementing and monitoring internal control frameworks across critical operational processes, including card issuance, transaction processing, dispute resolution, fraud management, and regulatory compliance.
• Implement and maintain business control frameworks aligned with Treasury and regulatory standards.
• Conduct periodic reviews of operational processes to ensure compliance with Reg E, AML, and OCC guidelines.
• Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution.
• Monitor operational risk indicators and escalate anomalies through governance channels.
• Support remediation plans for identified control gaps and track resolution progress.
• Prepare documentation for internal and external audits, including evidence packs and process maps.
• Ensure timely completion of regulatory reporting requirements.

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