Fiserv

Production Support Engineer

Fiserv

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGrafanaKafkaOracleSplunkUnix

About the role

  • Participate in production management activities such as incident change and problem management as well as work with various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients.
  • Implement plan reviews, change submissions in the interest of change success and hygiene along with improving resiliency and availability for your platforms.
  • Closely work with multiple production assurance teams and maintain production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues.
  • You will have the opportunity to work with the best talent in the industry and provide production support for innovative, high quality and largest financial solutions to meet our clients’ business needs.
  • Proactive monitoring using tools like Splunk, Dynatrace, Grafana, and Moogsoft.

Requirements

  • 5+ years of experience working in an enterprise IT environment.
  • 3+ years of experience in Unix and Windows, scheduling tools.
  • 3+ years of experience in Oracle.
  • 3+ years of experience in Red Hat Open Shift, Kafka, ARO, PCF, AWS, Azure, Google Cloud.
  • 3+ years of experience in production management, application/platform monitoring, on call schedule.
  • 2+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moogsoft.
  • 2+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk.
  • Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.
  • Knowledge of ITIL frameworks and best practices.
  • Experience with automation and scripting languages.
  • Good analytical and troubleshooting skills.
  • Experience and desire to work in a Global Delivery environment.
  • Experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket.
Benefits
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UnixWindowsOracleRed Hat Open ShiftKafkaAROPCFAWSAzureGoogle Cloud
Soft skills
analytical skillstroubleshooting skills