Account Manager
Fiserv
full-time
Posted on:
Location Type: Office
Location: Lincoln • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as primary operational contact for assigned client accounts, owning day-to-day issue resolution and escalation.
- Coordinate cross-functional Fiserv teams to deliver and maintain product and service commitments.
- Track service delivery against SLAs and drive corrective actions to improve client satisfaction.
- Oversee onboarding, implementations and project governance for assigned accounts.
- Identify operational risks and lead remediation plans to reduce service interruptions.
- Surface revenue or renewal opportunities to Relationship Managers through ongoing client engagement.
Requirements
- 4+ years’ experience supporting banking or financial technology clients.
- 4+ years’ experience managing client relationships or service delivery for multiple stakeholders.
- 4+ years’ experience coordinating cross-functional project work or implementations.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) with experience producing client reports or executive presentations.
- Ability and willingness to travel 10–25% of the time.
Benefits
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service deliveryissue resolutionproject governanceonboardingimplementationsrisk identificationremediation plansclient reportingexecutive presentations
Soft skills
client engagementcross-functional coordinationstakeholder managementproblem-solvingcommunication