Fiserv

Senior Training Specialist

Fiserv

full-time

Posted on:

Location Type: Office

Location: Dublin • 🇮🇪 Ireland

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Provide Fiserv EMEA markets, strategic partners, and joint ventures with targeted, practical, and motivating learning solutions
  • Focus is primarily on classroom and virtual training solutions, but can also include eLearning, videos, simulations, immersive virtual reality (VR) games, and mobile learning
  • Use the Fiserv Way of Selling consultative, needs-based methodology in designing and delivering training programs
  • Ensure that learning objectives are achieved, and that knowledge is transferred into daily activities
  • Work with EMEA Training colleagues, Global Sales and Operations training counterparts, Sales leadership, product, marketing, process and other Subject Matter Experts in the planning, build, and execution of learning solutions
  • Administer, and coordinate new hire, product, system, sales skills, and other soft skills training
  • Facilitate new hire and continuing education instructor-led training to small, medium, and large participant groups
  • Maintain an up-to-date knowledge of Fiserv EMEA markets, strategic partners and joint venture solutions, go-to-market strategies, and competitor intelligence
  • Develop and implement pre and post-learning assessments to measure learning and behaviour change, ensuring training effectiveness and ROI

Requirements

  • Proven record of managing multiple projects simultaneously
  • People-orientated with a helpful and approachable attitude
  • An affinity with and passion for training delivery, learning facilitation and/or coaching
  • Confident communicating at all levels to small, medium, and large audiences
  • Good working knowledge of virtual meeting/collaboration platforms such as Microsoft Teams, Webex, Adobe Connect or similar
  • Adept in the responsible use of Artificial Intelligence (AI) and Machine Learning tools to aid productivity and streamline common tasks such as drafting and refining communications and proposals, image, video, and audio production/editing
  • Good working knowledge of video and audio creation/editing
  • Experience of self-paced, digital learning (eLearning) content creation/editing
  • Practical use of immersive Virtual Reality (VR) as a modality for soft skills training
  • A good knowledge of adult learning principles and methodologies
  • Professional qualification in relevant field (Business Management, Marketing, HR, Education)
  • Knowledge of acquiring/card acceptance
  • Language skills in German, Polish, Spanish, Italian, Dutch
Benefits
  • Professional development opportunities
  • Willingness to travel to European locations if necessary and possible (travel activity ~ 10%)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
eLearning content creationvideo editingaudio editingimmersive Virtual Reality (VR)Artificial Intelligence (AI)Machine Learningadult learning principlestraining program designneeds-based methodologylearning assessments
Soft skills
project managementpeople-orientedcommunicationtraining deliverylearning facilitationcoachingapproachabilityconfident presentationteam collaborationadaptability
Certifications
Business ManagementMarketingHREducation