DevOps Engineer

• You will be a key contributor in building and supporting the core Contact Center applications, leveraging modern technologies and automation to power exceptional customer experiences—both internally and externally
• Collaborate across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms.
• Lead efforts to integrate AI-driven automation and natural language processing into Contact Center workflows.
• Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.
• Participate in systems integration efforts as new needs arise, including cloud-native and hybrid deployments.
• Design, develop, and implement software applications using Python, Node.js, .NET, or equivalent technologies.
• Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
• Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
• Maintain and improve existing codebases and lead peer review processes.

Cloud Contact Center DevOps

DevOps Engineer, Cloud Contact Center