DevOps Engineer, Cloud Contact Center
Fiserv
CloudJavaJavaScript.NETNode.jsPythonSQL
Cloud Contact Center DevOps
Fiserv
full-time
Posted on:
Location Type: Office
Location: Omaha • New York, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudJavaJavaScript.NETNode.jsPythonSQL
About the role
- You will be a key contributor in building and supporting the core Contact Center applications, leveraging modern technologies and automation to power exceptional customer experiences—both internally and externally
- Collaborate across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms.
- Lead efforts to integrate AI-driven automation and natural language processing into Contact Center workflows.
- Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.
- Participate in systems integration efforts as new needs arise, including cloud-native and hybrid deployments.
- Design, develop, and implement software applications using Python, Node.js, .NET, or equivalent technologies.
- Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
- Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
- Maintain and improve existing codebases and lead peer review processes.
Requirements
- 4+ years of experience in software development
- 2+ years of experience in Python, Node.js, .NET, Java, C#, C++, or similar programming languages
- 2+ years of experience in SQL databases
- 2+ years of experience with CI/CD pipelines and DevOps practices
- 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions such as Genesys, NICE, Verint, or Cisco
- 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies
- Direct experience implementing Cloud Contact Center solutions in enterprise environments
- Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience
- Important info about this role: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonNode.js.NETJavaC#C++SQLCI/CDDevOpsAI-driven automation
Soft skills
collaborationleadershipproblem-solvingcommunicationcustomer experience focus