Digital Account Executive
Fiserv
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, New York, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a regular meeting cadence with each client in your territory, both onsite and remotely
- Educate clients on Fiserv happenings and our impact on their organization
- Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction
- Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects
- Coordinate team education on Digital Channels and Electronic Payments products as needed
- Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues
- Support client visits and conferences and ensure billing accuracy
Requirements
- 5+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives
- Experience in electronic banking, mobile banking, and/or payments
- Bachelor’s degree in business or other applicable discipline, and/or equivalent military experience
- Must currently possess valid and unrestricted U.S. work authorization
Benefits
- Maintain a healthy work-life balance with paid holidays
- Generous time off policies, including Recharge & Refuel time for qualifying associates
- Free counseling through our EAP
- Competitive salaries
- Fiserv 401(k) Savings Plan
- Employee Stock Purchase Plan
- Living Proof program where you can exchange points for a variety of rewards
- Medical, dental, vision, life and disability insurance options
- Well-being resources through our Fuel Your Life program
- Training, development, certification, and internal mobility opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client relationship managementservice deliverysaleselectronic bankingmobile bankingpaymentsclient action plansbilling accuracy
Soft skills
advocacycollaborationclient satisfactioncommunicationproblem-solving
Certifications
Bachelor’s degree