Fiserv

Cloud Contact Center Developer

Fiserv

full-time

Posted on:

Location Type: Office

Location: Omaha • New Jersey, New York, Texas • 🇺🇸 United States

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Salary

💰 $79,000 - $134,400 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudJavaScript.NETNode.jsNoSQLPythonSQL

About the role

  • Collaborate with Business, Product, and IT teams to implement and support new capabilities within the Contact Service Technology stack.
  • Integrate leading-edge AI solutions and automation into Contact Center workflows.
  • Implement cloud-native and hybrid contact center applications.
  • Design, develop, and implement software applications using Python, .NET, Node.js or equivalent technologies.
  • Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
  • Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
  • Maintain and improve existing applications.
  • Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.

Requirements

  • Direct experience implementing Cloud Contact Center solutions in enterprise environments.
  • 4+ years of experience in software development.
  • 2+ years of experience in Python, Node.js, .NET, C# or similar programming languages.
  • 2+ years of experience in SQL and/or NoSQL databases and CI/CD pipelines and DevOps practices.
  • 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions (such as Genesys, NICE, Verint etc).
  • 2+ years of experience with SIP, RTP, and WebRTC technologies.
  • Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience.
  • Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Python.NETNode.jsC#SQLNoSQLCI/CDDevOpsAI integrationContact Center applications