Software Engineer III – Java
S&P Global
Java
Telecom Engineering Specialist
Fiserv
full-time
Posted on:
Location Type: Office
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ASP.NETAzureCloudJenkinsKubernetesMySQL.NETOpenShiftOraclePostgresPythonSplunkSQL
About the role
- Provide L2/L3 support for Genesys Engage (On-Prem) and Genesys Cloud platforms.
- Design and implement omnichannel solutions including IVR, routing, and agent desktop tools.
- Configure and manage telephony systems, SIP routing, SBCs (Oracle, AudioCodes, Sonus), and backend integrations.
- Troubleshoot issues across voice/chat/email flows using logs and monitoring tools.
- Lead or support cloud migration initiatives and ensure zero-downtime deployments.
- Collaborate with IT, business, and shared services teams for feature enhancements and platform optimization.
- Maintain and enhance CI/CD pipelines using tools like Jenkins, Azure DevOps, and GitLab.
- Develop and maintain technical documentation, design specifications, and deployment plans.
- Participate in incident management, change management, and escalation processes.
Requirements
- 5+ years of experience in Telecom Engineering
- 3+ years of experience with Genesys Engage/Cloud, NICE, Verint, IVR, SIP, SBCs
- Experience with omnichannel routing, agent tools, and backend integrations
- Development & Scripting skills in .NET, C#, ASP.NET, Python, VXML
- Experience with REST APIs, CRM integrations
- Familiarity with SQL Server, Oracle, PostgreSQL, MySQL
- Knowledge of Splunk, Power BI
- Understanding of OpenShift, AKS, Kubernetes, Windows VMs
- Familiar with CI/CD tools: Jenkins, Azure DevOps, GitLab
- Experience with monitoring tools: Splunk, Dynatrace, Datadog, ExtraHop
Benefits
- Enjoy a comprehensive benefits package including health, wellness, and career development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Telecom EngineeringGenesys EngageGenesys CloudIVRSIP.NETC#ASP.NETPythonVXML
Soft skills
collaborationleadershiptroubleshootingdocumentation