Software Engineer

• Provide L2/L3 support for Genesys Engage (On-Prem) and Genesys Cloud platforms.
• Design and implement omnichannel solutions including IVR, routing, and agent desktop tools.
• Configure and manage telephony systems, SIP routing, SBCs (Oracle, AudioCodes, Sonus), and backend integrations.
• Troubleshoot issues across voice/chat/email flows using logs and monitoring tools.
• Lead or support cloud migration initiatives and ensure zero-downtime deployments.
• Collaborate with IT, business, and shared services teams for feature enhancements and platform optimization.
• Maintain and enhance CI/CD pipelines using tools like Jenkins, Azure DevOps, and GitLab.
• Develop and maintain technical documentation, design specifications, and deployment plans.
• Participate in incident management, change management, and escalation processes.

Telecom Engineering Specialist

Software Development Engineer 2

Technical Specialist – GWPC Integration Developer

Technical Specialist – GWCC Integration Developer

Technical Lead – Testing Services

Technical Lead – Application Engineering Services