FiscalNote

Manager of Client Engagements

FiscalNote

full-time

Posted on:

Origin:  • 🇺🇸 United States • District of Columbia, Washington

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Salary

💰 $110,000 - $125,000 per year

Job Level

Mid-LevelSenior

About the role

  • Directly manage a team ranging from 5-10, providing ongoing coaching and career development
  • Partner closely with Account Management, Client Success, and go-to-market leaders to ensure customer expectations are met and to identify opportunities to expand and improve services.
  • Lead cross-functional initiatives with business development, marketing, and product to align offerings, drive adoption, and incorporate market feedback.
  • Oversee and optimize team staffing structure — capacity planning, knowledge management, staffing gap identification, and tooling integration — to maximize efficiency and coverage.
  • Partner with go-to-market leaders to identify opportunities to improve and expand offerings
  • Manage or participate on a select number of strategic client engagements
  • Plans and implements initiatives to ensure optimal workflow of the US team, including working closely with Technical Services on tools and processes.
  • Work closely with leadership on financial and workforce planning for the Global team, including: tracking, reporting, and making recommendations to improve team performance metrics (utilization, quality, efficiency)
  • Lead targeted efforts to improve productivity and service outcomes.
  • Manage a select number of strategic client engagements
  • 6+ years of professional services/consulting experience, with experience in a formal people manager role
  • Proven track record of leading delivery teams at a SaaS company
  • Experience managing services P&L, utilization targets, and operating a services organization at scale
  • Strong project management skills
  • Ability to synthesize customer needs into scalable service offerings and processes

Requirements

  • 6+ years of relevant professional experience in government and/or technology and project management
  • 1-2 years of experience as a people manager
  • High performance in people and relationship management
  • Strong written and verbal communication abilities, as well as exceptional organization skills and strong project management skills
  • Experience working in government or policy
  • Experience working in a client facing capacity within a SaaS organization