Manager

• Directly manage a team ranging from 5-10, providing ongoing coaching and career development
• Partner closely with Account Management, Client Success, and go-to-market leaders to ensure customer expectations are met and to identify opportunities to expand and improve services.
• Lead cross-functional initiatives with business development, marketing, and product to align offerings, drive adoption, and incorporate market feedback.
• Oversee and optimize team staffing structure — capacity planning, knowledge management, staffing gap identification, and tooling integration — to maximize efficiency and coverage.
• Partner with go-to-market leaders to identify opportunities to improve and expand offerings
• Manage or participate on a select number of strategic client engagements
• Plans and implements initiatives to ensure optimal workflow of the US team, including working closely with Technical Services on tools and processes.
• Work closely with leadership on financial and workforce planning for the Global team, including: tracking, reporting, and making recommendations to improve team performance metrics (utilization, quality, efficiency)
• Lead targeted efforts to improve productivity and service outcomes.
• Manage a select number of strategic client engagements
• 6+ years of professional services/consulting experience, with experience in a formal people manager role
• Proven track record of leading delivery teams at a SaaS company
• Experience managing services P&L, utilization targets, and operating a services organization at scale
• Strong project management skills
• Ability to synthesize customer needs into scalable service offerings and processes

Manager of Client Engagements

Capital Markets Manager

Senior Manager, Digital Renewals

School Based Clinical Manager

Strategic Acceleration Manager

RN Case Manager – Pediatric