FiscalNote

Client Success Manager

FiscalNote

full-time

Posted on:

Location Type: Remote

Location: Singapore

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Salary

💰 SGD 70,000 - SGD 78,000 per year

About the role

  • Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
  • Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)
  • Deliver on-site (as applicable) and webinar training for our full product suite across all clients
  • Leverage account health metrics to proactively focus on customers to reduce risk and drive product adoption and usage
  • Analyze clients’ current usage of products and suggest 'best practices' that increase customer efficiency and effectiveness
  • Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
  • Understand the challenges and pain points of a client and be able to translate how our tools can help solve those

Requirements

  • 2+ years experience for Client Success Manager
  • Proven success in delivering consultative trainings for a SaaS product
  • Superior presentation skills
  • Experience conducting effective consultative conversations
  • Demonstrated ability to manage multiple client relationships across a number of different product combinations
  • Strong written and verbal communication skills
  • Ability to work independently while embracing a close knit team environment
  • Proven success with troubleshooting and problem solving
  • Experience with technical implementation of software (preferred)
  • Familiarity with Salesforce or equivalent CRM tool (preferred)
  • Knowledge of the legislative and policy arena (preferred)
Benefits
  • Competitive salaries
  • Retirement accounts
  • Equity packages
  • Comprehensive benefits packages
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS product trainingconsultative trainingtechnical implementationtroubleshootingproblem solving
Soft Skills
presentation skillsconsultative conversationsclient relationship managementwritten communicationverbal communicationindependent workteam collaboration