Senior Director, Strategy & Planning

FIS

Lead client strategy and analytics for FIS’ Client Office. Collaborating with senior leaders to shape client engagement and maximize impact.

Posted 7/30/2026full-timeAtlanta • Florida, Wisconsin • 🇺🇸 United StatesSenior💰 $187,270 - $318,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client strategy and analytics, with a strong focus on developing engagement frameworks and segmentation strategies that enhance client loyalty and satisfaction. Proven ability to communicate effectively with senior executives and deliver actionable insights in complex, regulated environments.

Highest-signal resume keywords

Client Strategy DevelopmentExecutive CommunicationClient Engagement FrameworksStakeholder EngagementTransformation Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

StrategyAnalyticsBusiness PlanningClient SegmentationPerformance ReportingData AnalysisTransformation DeliveryGovernanceDecision MakingClient Operations

Soft Skills

StorytellingCollaborationLeadershipAdaptabilityCommunication

Tools & Technologies

DashboardsClient Analytics

Industry Keywords

Financial ServicesManagement ConsultingInvestment BankingRegulated EnvironmentsClient Experience

About the role

Key responsibilities & impact

Lead client strategy and analytics for FIS’ Client Office, setting a clear strategic direction and ensuring client engagement initiatives deliver measurable impact
Work closely with senior leaders to turn insight into action, shaping how FIS engages, retains and grows its client relationships
Establish a clear “North Star” vision for client engagement, setting direction, priorities and expectations
Design and evolve client engagement frameworks that drive long term loyalty, satisfaction and value
Define client segmentation strategies to maximize impact across priority client and product groups
Lead development of the Client Office operating model, including governance, accountability and links to delivery
Drive senior stakeholder engagement to support planning, decision making and execution
Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required

Requirements

What you’ll need

Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigor environments
Proven ability to translate complex analysis into clear recommendations and executable plans
Experience working directly with senior executives, including preparation of board level materials
Excellent executive communication and storytelling skills
Track record of contributing to or delivering transformation initiatives end to end
Ability to operate at pace in complex, matrixed organizations
Added bonus if you have experience within client strategy, customer experience or client operations functions
Exposure to large, global or regulated financial services organizations
Experience building or leading small, specialist teams
Familiarity with client analytics, dashboards or performance reporting at scale

Benefits

Comp & perks

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
The chance to work on some of the most challenging, relevant issues in financial services & technology
A fantastic range of benefits designed to help support your lifestyle and wellbeing
A broad range of professional education and personal development opportunities
A work environment built on collaboration, flexibility and respect