Client Success Manager

FIS

Client Success Manager II at FIS ensuring client satisfaction and solution adoption in fintech. Collaborating cross-functionally to build strong client relationships and drive measurable outcomes.

Posted 7/29/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $56,310 - $95,740 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success and Account Management, with a strong focus on financial technology services. Capable of analyzing client data to drive product adoption and articulate business value to stakeholders.

Highest-signal resume keywords

Client Success ManagementFinancial Technology KnowledgeAnalytical SkillsCross-Functional CollaborationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessAccount ManagementData AnalysisKPI DevelopmentProduct Adoption Strategies

Soft Skills

LeadershipRelationship BuildingStrategic AdvisoryProactive EngagementCommunication

Tools & Technologies

TableauData Visualization Software

Industry Keywords

Financial Technology ServicesMarket TrendsClient Health AnalysisRenewal ProcessBusiness Value Articulation

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization.
Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn.
Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
Act as a liaison between product management and clients; partner with sales & professional services teams.
Participate in the renewal process and articulate the renewal value story to clients.

Requirements

What you’ll need

3-5 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
Bachelor’s degree; relevant previous experience in financial technology services
Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

Benefits

Comp & perks

A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits