Client Contact Manager, German, English

FIS

Manager, Client Contact managing client services for mutual fund clients in EMEA region. Leading a team and ensuring high-quality service and collaboration with peers.

Posted 4/23/2026full-timePoznan • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients
Managing the workflow, processes and the staff between Poznan, and other offices, in partnership with peers located in the EMEA region
Continually improving the process while keeping key controls top of the mind
Managing staff development, being point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmosphere within the team
Close collaboration with the leadership group, both locally and globally, on various business improvements projects, related to workflow changes, system updates or other strategic initiatives

Requirements

What you’ll need

Well-developed verbal and written English and German communication skills
Deep understanding of leader's role
Willingness to self-develop and drive for learning
Experience in leading projects or initiatives will be an asset
Strong people development, customer-oriented and continuous improvement mindset

Benefits

Comp & perks

Private health insurance for employees and their family
Group life insurance
Pension plan
Lunch card
Gym
Office canteen discounts
Development opportunities by using the company's on-line training database and LinkedIn Learning
Participation in projects and training sessions focused on both soft skills and technical skills
Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees)
Opportunity to get involved in social projects and local initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsleadershippeople developmentcustomer-oriented mindsetcontinuous improvement mindsetself-developmentproject managementteam motivationfeedback provisioncollaboration