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Tech Stack
Tools & technologiesAWSPostgresServiceNow
About the role
Key responsibilities & impact- Support FIS Digital One Commercial clients via phone, email, and the Client Portal.
- Troubleshoot complex issues and recommend resolutions using research and data-driven investigation.
- Manage multiple priorities while serving as a subject matter expert across multiple FIS products.
- Provide in-depth research and resolve client inquiries and service requests.
- Research and recreate client-reported issues; identify and document application and system interactions that support business processes.
- Provide excellent customer service by updating client inquiries via telephone, case update, and email in a timely manner.
- Apply strong communication and product expertise to resolve day-to-day client issues and support operational activities.
- Document issues and resolutions to support product quality, continuous improvement, and ongoing product development.
Requirements
What you’ll need- 5+ years of banking and/or treasury management experience.
- Online Banking experience.
- Strong analytical skills, including experience with Power BI.
- Strong organizational and time-management skills.
- Self-starter with a proven ability to work independently.
- Highly proficient with computers and a variety of applications; comfortable supporting customers.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting skills.
- Bonus if you have FIS core application experience.
- Online Banking and/or Mobile Banking support experience.
- Familiarity with AI-enabled productivity tools. (Planner, Loop)
- Strong knowledge of PostgreSQL and databases; experience with Jira, ServiceNow, xMatters, New Relic and AWS.
Benefits
Comp & perks- Competitive salary and benefits
- A work environment built on collaboration, flexibility, and respect.
- Varied and challenging work to help you grow your skillset.
- A multifaceted role with a varied degree of responsibility and a broad spectrum of opportunities.
- Training across core financial applications and other FIS solutions.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
banking experiencetreasury management experienceanalytical skillsPower BIPostgreSQLdatabasestroubleshooting skillsproblem-solving skillsFIS core application experienceAI-enabled productivity tools
Soft Skills
organizational skillstime-management skillsself-starterindependent workverbal communication skillswritten communication skillscustomer servicesubject matter expertresearch skillscontinuous improvement