BPS Operations Processing Agent – Call Center

FIS

. Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.

Posted 4/22/2026full-timeRemote • Alabama, Ohio, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
Maintain detailed and current knowledge of the company's/assigned client's products and services.
Analyze customer service needs for communication to service and technical departments, when applicable.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
Enters required data into client provided systems and databases.
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

Requirements

What you’ll need

Strongly preferred at least 6 months of call center experience within the last 2 years
High School Diploma or Equivalent
Ability and flexibility to work hours as assigned, we are a 24/7 Call Center
This position requires you to be on camera during training and other times as deemed necessary by your supervisor.
Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training
No wireless internet providers or routers can be used.
All equipment will be provided.

Benefits

Comp & perks

Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer serviceproblem resolutiondata entrypayment processingaccount managementcommunication analysisdecision tree utilizationGraphic User Interface (GUI)client systems knowledge

Soft Skills

flexibilityinterpersonal skillscustomer focusproblem-solvingadaptabilityteamworkattention to detailtime managementcommunication skillsescalation management

Certifications

High School DiplomaEquivalent certification