Will be supporting our banking clients within 3 hours of drivable distance around Troy, AL.
Mileage for required travel is reimbursable.
Support escalations from engineers for day to day and projects
Server as the subject matter expert of customer environments in your region
Provide technical leadership and mentoring for other engineers on your team
Manage and maintain customer server environments both in our hosted platform and on-premise (remotely)
Manage and maintain Citrix Virtual Apps and ADC (NetScaler)
M365 Migrations and Administration
Azure Administration
Server Builds and application deployments
Audit remediations for workstation and server environments
Working with various teams and managed incident management teams to resolve support escalations and outages
Planning out configuration ready for installation for solutions
Proactive maintenance of the hosted systems.
Expand platforms as necessary and refine processes for better environment performance

Requirements

Proven experience performing systems engineering and administration with large scale systems.
Extensive VMWare and virtualization skills, preferably VMware certified but not required.
Experience with PowerShell scripting to manage hosted infrastructure
Experience with server hardware, for example Hypervisor or ESXI server builds
Extensive experience with MS server 2012, 2016 and 2019 operating systems
Experience with Active Directory integration.
Strong independent analytical troubleshooting skills to identify issues that could cross multiple business areas and technologies
TCP/IP, network monitoring and tools and technical writing principles and practices
Strong sense of customer focus, ownership, urgency, and drive
Strong understanding of SSL, Internet (SMTP, LDAP, DNS) and other networking protocols.
Experience with deploying, troubleshooting, and supporting multi-tier applications.
Excellent communication and follow-up skills, paying strong attention to detail.
Professional and responsible attitude with the ability to work without supervision.
Proven experience working within SLA’s, change management processes, and an ITIL v3 framework.
Fluent verbal and written communication and presentation skills.
Added bonus if you have:
Experience in Linux Administration will be a plus but not required
Azure Foundations and Administration
M365 Administration Experience (tenant management and hardening, Security, Intune, etc.)
CCNA
Other Tools Experience: SCCM, WDS, WVD, iBoss, Crowdstrike, IIS, BigFix, ServiceNow, etc.

Benefits

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

systems engineeringadministrationVMWarePowerShell scriptingserver hardwareMS server 2012MS server 2016MS server 2019Active Directorynetworking protocols

Soft Skills

analytical troubleshootingcustomer focusownershipurgencydrivecommunicationattention to detailprofessional attitudeindependencepresentation skills

Certifications

VMware certifiedCCNAITIL v3