FIS

Financial Services Account Specialist, German Market

FIS

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Handle inbound telephone and written inquiries from customers and consultants, ranging from routine to complex.
  • Identify customer issues and provide effective solutions.
  • Adhere to quality standards and perform any required quality control tasks.
  • Verify customer orders and carry out any necessary follow-up processing.
  • Escalate complex cases and manage customer complaints.
  • Participate in projects to support company objectives and improve processes.

Requirements

  • Languages: Fluent German (minimum C1) and strong written and spoken English communication skills.
  • Experience in finance or customer service is advantageous.
  • High attention to detail, quality focus and customer service orientation.
  • Able to work independently and collaboratively to meet deadlines.
  • Strong organizational skills and resilience while maintaining customer focus.
Benefits
  • Work in an international company alongside colleagues from around the world.
  • Be part of an innovative, entrepreneurial environment within a growing department and team.
  • Option to work fully remotely; company provides necessary equipment (computer, monitors, accessories).
  • Development opportunities through the company's online training library and LinkedIn Learning.
  • Participation in projects and training covering soft skills (communication, presentations, meeting facilitation) and technical skills (Excel, capital markets knowledge, English).
  • Exceptional work atmosphere (team integration events, friendly environment, mentorship from experienced colleagues).
  • Opportunities to get involved in social projects and local initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer service orientationattention to detailquality focusorganizational skillsresilienceindependent workcollaborative workproblem-solvingcommunication skills